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"Rothbury make life so much easier for me, often when it is a stressful time"
Greg Parkin,
Underground Connections Ltd |
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Understanding you better
Concerns or feedback on our service?
Rothbury are always looking for opportunities to understand our clients better. We appreciate when clients take the time to notify us of any concerns and are open to receiving your feedback on ways we can improve the service we deliver.
Improving our Service
Some complaints may require no action but every complaint is important and we review all complaints regularly to establish where there are opportunities to make your experience that much better in the future.
When a complaint is made we will:
- Record your complaint, you may be asked to complete a Complaint form
- Acknowledge your complaint
- Investigate and review your complaint
- Propose a resolution
Our guide will help you understand these steps and what to expect when a complaint is made.
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Understanding you better (Complaint Guide) 